Technology Today #11: Mitigating IT Project Risk with Craig Stephens
Posted on 25. Jan, 2010
Categories: IT Projects, Technology Today
A few months ago, ERP software vendor Epicor announced an interesting program designed to help its clients avoid IT project failure. Dubbed “Shared Benefits“, the company’s program takes an innovative approach to the issues that plague so many IT projects.
To this end, I recently spoke with with Craig Stephens, Epicor’s VP of Services. In this brief podcast, Craig answers questions such as:
- Can you briefly describe the Shared Benefit program?
- What was the impetus for the program?
- While the program is fairly new, have any of your clients enrolled in the program as of yet? If so, then what have been the results?
- The causes for IT project failures have been well documented, as have the statistics. How do you think the program addresses these issues?
- Have other software vendors introduced similar programs to their customer bases? Why/Why not?
- Is the program available for clients upgrading from one version to another?
- A vendor or system integrator can only do so much on ERP projects, as you know. What safeguards exist for Epicor to prevent a client from not pulling its weight?
To listen to the podcast, click here.
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